---
title: Troubleshooting a Missing, Failed or Rejected Transfer
description: Sent your validation transfer but nsKnox hasn't received it, or it failed? Here's what to check and what to send us.
---

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 How can we help with your account validation?

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1. [Help Center](https://help.nsknox.net/migration/knowledge?hsLang=en)
2. [Validation Transfer Methods & Instructions](https://help.nsknox.net/migration/knowledge/validation-transfer-methods-instructions?hsLang=en)

# Troubleshooting a Missing, Failed or Rejected Transfer

If your validation transfer didn't go through as expected, don't worry. It's usually a small mismatch, such as the wrong transfer type or a typo in the account details, and it's quick to fix. Find your situation below.

If you haven't sent your transfer yet, start with [How to Send Your Validation Transfer from a US Account (Wire & ACH)](https://help.nsknox.net/migration/knowledge/how-to-send-your-validation-transfer-wire-ach?hsLang=en).

**Q1. I sent the transfer, but nsKnox hasn't received it. What do I do?**  
Please [send us](https://47jqs.share.hsforms.com/2Bw5Wf-VnTEqjPF9p6o3nPg) a bank slip or remittance advice. It should include the date, amount, receiving account number, beneficiary name, and the SWIFT/Routing code used.

**Q2. What if nsKnox sent me a transfer and I can't find it?**  
If you've checked your records and the funds are still missing after the standard processing window, we'll need to re-verify your banking information on file. Please [send us](https://47jqs.share.hsforms.com/2Bw5Wf-VnTEqjPF9p6o3nPg) a Bank Letter, an official document from your bank confirming your account details. 

**Q3. My transfer failed because I sent a Wire to an ACH-only account (or vice versa). What now?**  
We maintain separate accounts for Wire and ACH to collect specific data. Sending a Wire to an ACH account (or the reverse) doesn't provide the data we need, so you'll need to initiate a new transfer to the correct account type shown in our instructions.

**Q4. What should I do if nsKnox tells me the validation transfer to my account was unsuccessful?**  
An unsuccessful transfer usually means there's a discrepancy in the banking details on file. To resolve it and re-attempt the transfer, please [provide](https://47jqs.share.hsforms.com/2Bw5Wf-VnTEqjPF9p6o3nPg) an official Bank Letter so our finance team can verify your information.

**Q5. My bank says the SWIFT code is incorrect.**  
Please double-check the instructions in our initial email. If a SWIFT code was entered incorrectly, initiate a new transfer using the corrected code our team provides.

- [Getting Started & Portal Support](https://help.nsknox.net/migration/knowledge/getting-started-portal-support?hsLang=en)
- [Validation Transfer Methods & Instructions](https://help.nsknox.net/migration/knowledge/validation-transfer-methods-instructions?hsLang=en)
- [International Vendors: Currency & SWIFT Transfers](https://help.nsknox.net/migration/knowledge/international-vendors-currency-swift-transfers?hsLang=en)
- [Region-Specific Transfer Requirements](https://help.nsknox.net/migration/knowledge/region-specific-transfer-requirements?hsLang=en)
- [Troubleshooting, Bank Letters & Refunds](https://help.nsknox.net/migration/knowledge/troubleshooting-bank-letters-refunds?hsLang=en)
- [Security, Data Privacy & Completion (KnoxID)](https://help.nsknox.net/migration/knowledge/security-data-privacy-completion-knoxid?hsLang=en)

- [Can't find your answer? Contact support](https://47jqs.share.hsforms.com/2Bw5Wf-VnTEqjPF9p6o3nPg)

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